Esther Kori

I'm currently supporting customers at Diallog Telecommunications, resolving billing, service, and technical issues through phone and email while managing tickets against SLA targets. I've maintained email response times under one hour, contributing to a 25% increase in customer satisfaction ratings. I also streamline troubleshooting steps to support strong first-call resolution and lower handling times. At Human Capital Partners, I combined front-desk customer support with administrative coordination, executive assistance, onboarding support, website updates, meeting minutes, and staff scheduling. Earlier at Revocube Technologies, I handled online-order issues involving payments, refunds, and purchases, and registered and attended to more than 8,000 applications for a newly launched product within five months. I bring over three years of customer service experience, empathetic listening, clear communication, and practical experience using Zendesk, HubSpot, Bitrix24, Tawk.to, Microsoft Office, and Canva.