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Esther Nyambura
Open to opportunitiesCustomer Support Admin Assistant
Detail-oriented administrative assistant skilled in CRM management, data handling, and customer support.
ZimbabweCustomer Support Admin Assistant at Influx
About
I’m a detail-oriented, tech-savvy administrative assistant with experience in customer support, CRM management, administrative tasks, and data handling. I manage and update customer records and interaction logs using CRM systems and communication platforms, maintaining accurate customer databases to improve workflow efficiency and relationship management.
I handle customer inquiries, complaints, and issue resolution professionally, escalating unresolved issues when necessary to maintain service quality. I’ve supported sales and customer retention initiatives through email communication and outreach, maintained a 95% customer satisfaction rating, and managed company social media platforms including LinkedIn and Facebook.
Experience
Customer Support Admin Assistant
Managed and updated customer records and interaction logs in CRM systems, handling inquiries, complaints, and issue resolution with timely follow-up. Maintained a 95% customer satisfaction rating and supported sales retention via email outreach and social media engagement.
CRM ManagementCustomer SupportData EntryDatabase ManagementEmail CommunicationSocial Media ManagementTime ManagementProblem Solving
Customer Support Representative
Provided inbound customer support via phone, email, and live chat while maintaining accurate CRM databases and interaction logs. Supported sales and retention through cold calling and LinkedIn/email outreach, maintaining a 95% customer satisfaction rating.
Customer SupportPhone SupportEmail Support
Education
Kenyatta University
Earned a Bachelor of Economics from Kenyatta University.