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Ethan Hackley
Looking for a jobSchool Operations Manager
IT Support Specialist at Denver Public Schools who resolved 83% of 40–50 daily requests on first response for ~1,000 users.
United StatesSchool Operations Manager at Denver Public Schools
Experience
School Operations Manager
Ran daily operations for a 100-year-old building housing West HS and West MS while carrying the full tech load. Managed project and technology budgets up to ~$375K, initiated camera expansion, and delivered a full auditorium upgrade.
Project ManagementBudget ManagementVendor ManagementFacilities ManagementSafety ComplianceCDPHEADAFERPAJira Service Management
School Technology Specialist II
Resolved 83% of 40-50 daily requests on first response for ~1,000 users. Migrated 100+ devices to Windows 11 with Intune and Autopilot, and managed account provisioning across Active Directory, Microsoft 365, and Google Admin.
IvantiWindows 11IntuneAutopilotActive DirectoryMicrosoft 365Google Workspace AdministrationDuo MFAMosyleWorkspace ONE UEMApple School ManagementJamfGoogle Apps ScriptPowerShellCrestronVoIPPapercut
IT Helpdesk Analyst / Project Manager
Supported 100-150 onsite and remote employees across hardware, software, network, and cloud apps within SLA. Managed Active Directory and Google Workspace accounts and groups, and coordinated IT for an office relocation.
Active DirectoryGoogle WorkspaceJira Service ManagementOnboardingOffboardingReimagingBackup
Education
Loyola University Chicago
Bachelor of Business Administration from Loyola University Chicago.
Metropolitan State University of Denver
Coursework in Computer Information Systems at MSU Denver.
Community College of Denver
Coursework in Network+ and Security+ at Community College of Denver.