Evelyn Henry-Chibor

Looking for a job

Business Owner

Customer service specialist at Damida Global Resources, resolving client issues and managing event-rental operations.

NigeriaBusiness Owner at Damida Global Resources

About

I seek fully remote customer support or customer operations roles with employers hiring from Nigeria. I bring 14 years of customer service experience , complaint resolution, case management and client relations. I am open to full time and contract work and prefer competitive pay, career growth and equity opportunities. At Red Star Express PLC, a FedEx licensed representative in Nigeria, I handled complex domestic and international shipment issues, from missing and delayed packages to delivery discrepancies. I coordinated investigations across regional stations and Lagos Head Office, tracking cases through resolution and keeping customers updated. Since 2020, I’ve managed Damida Global Resources, an event-rental business, handling client enquiries, quotations, bookings, service delivery and complaint resolution. I also manage day-to-day operations and supervise two staff members.

Experience

Business Owner
Managed an event-rental business, handling client acquisition, follow-up, deal closure, and customer satisfaction. Oversaw daily operations, inventory, suppliers, and supervised two staff members.
Customer Relationship ManagementClient AcquisitionNegotiationBusiness OperationsInventory ManagementStaff SupervisionComplaint Resolution
Customer Service Coordinator
Coordinated customer service activities across South South and South East Nigeria, managing complex domestic and international complaints including missing shipments, delays, and damaged packages. Investigated and resolved cases using FedEx systems, prepared weekly reports, and handled escalated issues.
Customer ServiceComplaint ResolutionCase ManagementShipment TrackingTrace Management

Education

University of Port Harcourt
Completed a Master of Science in Management from the University of Port Harcourt in 2019.
Completed a Master of Science in Management from the University of Port Harcourt in 2019.
Chartered Institute of Personnel Management of Nigeria
Earned a Diploma in Human Resources Management from the Chartered Institute of Personnel Management of Nigeria in 2015.
Earned a Diploma in Human Resources Management from the Chartered Institute of Personnel Management of Nigeria in 2015.
Chartered Institute of Personnel Management of Nigeria
Attained Associate Membership of the Chartered Institute of Personnel Management of Nigeria in 2015.
Attained Associate Membership of the Chartered Institute of Personnel Management of Nigeria in 2015.
Rivers State University
Completed a Bachelor of Science in Business Administration/Management from Rivers State University in 2002.
Completed a Bachelor of Science in Business Administration/Management from Rivers State University in 2002.
Zendesk
Completed self-directed training using the Zendesk trial environment, gaining familiarity with ticket-based customer-support workflows and case management.

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About

Experience

Business Owner

Managed an event-rental business, handling client acquisition, follow-up, deal closure, and customer satisfaction. Oversaw daily operations, inventory, suppliers, and supervised two staff members.

Customer Relationship ManagementClient AcquisitionNegotiationBusiness OperationsInventory ManagementStaff SupervisionComplaint Resolution

Customer Service Coordinator

Coordinated customer service activities across South South and South East Nigeria, managing complex domestic and international complaints including missing shipments, delays, and damaged packages. Investigated and resolved cases using FedEx systems, prepared weekly reports, and handled escalated issues.

Customer ServiceComplaint ResolutionCase ManagementShipment TrackingTrace Management

Education

University of Port Harcourt

Completed a Master of Science in Management from the University of Port Harcourt in 2019.

Chartered Institute of Personnel Management of Nigeria

Earned a Diploma in Human Resources Management from the Chartered Institute of Personnel Management of Nigeria in 2015.

Chartered Institute of Personnel Management of Nigeria

Attained Associate Membership of the Chartered Institute of Personnel Management of Nigeria in 2015.

Rivers State University

Completed a Bachelor of Science in Business Administration/Management from Rivers State University in 2002.

Zendesk

Completed self-directed training using the Zendesk trial environment, gaining familiarity with ticket-based customer-support workflows and case management.