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Eyerusalem Negash
Looking for a jobRemote Customer Service & Sales Representative
Remote customer service representative handling 100–150 daily customer interactions and resolving concerns on first or second contact.
EthiopiaRemote Customer Service & Sales Representative at Remote
About
In my current remote customer service and sales role, I handle 100–150 inbound and outbound interactions daily by phone, email, and appointment scheduling. I resolve customer concerns on first or second contact and document follow-ups in HubSpot and GoHighLevel.
As a Restaurant Manager | Training Manager, I handled escalated customer complaints and prepared reports that contributed to a 92% audit compliance score. I also designed and delivered onboarding and training programs that improved team workflow efficiency by an estimated 20%. I'm certified as a CVS Health Call Center Service Professional.
Experience
Remote Customer Service & Sales Representative
Handles 100–150 inbound and outbound customer interactions daily by phone, email, and appointment scheduling, resolving inquiries on first or second contact. Documents interactions and pipeline updates in HubSpot and GoHighLevel, and identifies customer needs to recommend relevant services.
ZendeskCalling ToolsHubSpotGoHighLevelSalesforceGoogle WorkspaceCustomer ServiceInbound CallsOutbound CallsAppointment SchedulingCRMPipeline ManagementConsultative SellingConflict ResolutionFirst Contact Resolutions
Education
Surge Academy
Earned the Master Executive Virtual Assistant Certification in 2025.
Earned the Master Executive Virtual Assistant Certification in 2025.
Surge Academy
Earned the Executive Travel Planning for Virtual Assistants certification in 2025.
Earned the Executive Travel Planning for Virtual Assistants certification in 2025.
Coursera
Earned the CVS Health Call Center Service Professional Certificate in 2024.
Earned the CVS Health Call Center Service Professional Certificate in 2024.
Google
Earned the Google Project Management Certificate in 2023.
Earned the Google Project Management Certificate in 2023.
Adama Science and Technology University
Bachelor of Science in Water Resources & Irrigation Engineering from Adama Science and Technology University.
Google
Earned the Google Digital Marketing & E-commerce Certificate in 2024.
Earned the Google Digital Marketing & E-commerce Certificate in 2024.