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Fahad younis
Looking for a jobSales & Client Account Management Trainer
Client Account Manager at Zones LLC who managed 300+ Papa Johns US accounts and trained 100+ client-facing professionals.
PakistanSales & Client Account Management Trainer at Zones LLC
Experience
Sales & Client Account Management Trainer
Delivered training on end-to-end account management, including onboarding, communication, follow-ups, and renewal management. Trained teams on CRM best practices (Dynamics 365) and structured follow-up management.
TrainingAccount ManagementDynamics 365OnboardingCommunication SkillsFollow upsRenewal ManagementContent Development
Manager, Sales Enablement
Led enablement initiatives aligned with client account management processes and service delivery standards. Trained and coached 100+ client-facing professionals on client communication, CRM usage, follow-ups, and account lifecycle management.
Sales EnablementAccount ManagementCRMTrainingCoachingClient CommunicationOnboardingRetentionKPI Tracking
Team Lead – Cloud Account Management
Managed client accounts across SMB, mid-market, and public sector segments, acting as a primary point of contact for cloud solutions and services. Led a team of 10 account representatives, ensuring high-quality client communication and issue resolution.
Cloud Account ManagementTeam LeadershipCustomer Relationship ManagementDynamics 365RenewalsMicrosoftAdobeGoogleVeeamSLACross functional Coordination
Senior Client Account Manager – SMB Accounts
Managed a portfolio of 150+ SMB client accounts, serving as the primary point of contact for IT procurement, managed services, and cloud solutions. Coordinated end-to-end account activities including quoting, sourcing, order fulfillment, and delivery.
Account ManagementSMBIT ProcurementManaged ServicesCloud SolutionsDynamics 365Vendor ManagementMicrosoftDellLenovoCiscoAdobeGoogleVeeamTD SYNNEXIngram Micro
Team Lead – Client Account Management
Managed 300+ client accounts across Papa Johns franchise locations in the US, ensuring SLA compliance and consistent service delivery. Led a team of 70+ support professionals, overseeing performance, client communication, and issue resolution.
Account ManagementTeam LeadershipSLA ComplianceKPI MonitoringAccount ReviewsClient CommunicationIssue Resolution
Client Account Manager
Managed a portfolio of 200+ client accounts, serving as the primary point of contact for homeowners seeking mortgage refinancing solutions. Built and maintained strong client relationships by understanding financial needs and guiding clients through refinancing options and decisions.
Account ManagementRefinancingCustomer Relationship ManagementFollow upsDocumentationCoordination
Education
Iqra University
Bachelor of Business Administration degree from Iqra University, completed in 2024.
Bachelor of Business Administration degree from Iqra University, completed in 2024.