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Faith Carmelle User
Looking for a jobSales Support Representative
Customer service representative at Touch Support, assisting customers through chat and voice while supporting sales interactions in Salesforce CRM.
PhilippinesSales Support Representative at Touch Support
Experience
Sales Support Representative
Assisted customers through chat and voice calls, answering inquiries and communicating information clearly. Used Salesforce CRM to access and update customer information and support sales-related interactions.
Customer ServiceLive ChatVoice supportSalesforceSales SupportCommunication Skills
Virtual Assistant
Provided live chat and email support for European tourist attractions, responding to visitor questions and general inquiries. Managed multiple customer conversations while maintaining clear and professional responses.
Live ChatEmail SupportCustomer ServiceMultitaskingCommunication Skills
Customer Service Representative / Technical Support
Handled customer service and technical support inquiries, including troubleshooting and explaining solutions. Guided customers through steps to resolve issues and escalated concerns when needed.
Customer ServiceTechnical SupportTroubleshootingCommunication SkillsEscalation Management
Education
University of Cebu – Main
Bachelor of Science in Civil Engineering from the University of Cebu – Main, completed from 2020 to 2025.
Bachelor of Science in Civil Engineering from the University of Cebu – Main, completed from 2020 to 2025.
Marigondon National High School
Secondary education completed at Marigondon National High School from 2013 to 2020.
Secondary education completed at Marigondon National High School from 2013 to 2020.
University of Cebu – Lapu-Lapu and Mandaue
Secondary education completed at University of Cebu – Lapu-Lapu and Mandaue from 2013 to 2020.
Secondary education completed at University of Cebu – Lapu-Lapu and Mandaue from 2013 to 2020.
Marigondon Elementary School
Elementary education completed at Marigondon Elementary School from 2005 to 2013.
Elementary education completed at Marigondon Elementary School from 2005 to 2013.