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Favour Morgan
Open to opportunitiesOperations & Client Liaison Intern
I improve customer experiences and daily operations through client service, reporting, and cross-functional coordination.
NigeriaOperations & Client Liaison Intern at Aero Contractors Company of Nigeria
About
At Aero Contractors Company of Nigeria, I support domestic and international passengers through check-in, boarding, enquiries, and complaint resolution while helping teams maintain smooth daily operations.
Previously at Cleo World Kiddies, I managed customer interactions and supported high-value client accounts through personalized communication, contributing to a 20% increase in repeat patronage. I also coordinated with suppliers and logistics partners, maintained customer records, and shared customer-preference insights for inventory planning.
With a B.Sc. in International Relations, I bring professional communication, emotional intelligence, research, reporting, and cross-cultural engagement to fast-paced customer-focused environments.
Experience
Operations & Client Liaison Intern
Served as a key point of contact for passengers, supporting daily operations and ensuring compliance with aviation protocols. Handled enquiries and complaints professionally, collaborating with ground operations to facilitate smooth passenger movement.
Customer ServiceClient RelationsOperations SupportProblem SolvingConflict ResolutionCross Cultural CommunicationData Reporting
Education
Caleb University
Pursued a Bachelor of Science in International Relations, gaining knowledge in global affairs, diplomacy, and cross-cultural communication.