Fazila Rasheed

Technical Sales Specialist

NTT DATA

Handles high-volume inbound customer calls, resolves inquiries, and upsells products to support revenue growth. Conducts sales transactions via e-commerce platforms and maintains accurate CRM records.

Inbound SalesCustomer ServiceUpsellingCRMEcommerceData Entry

Office Administration Volunteer

Prepared computer and hardware inventories, conducted client follow-up calls and satisfaction surveys. Facilitated mock interviews and provided feedback to support newcomer employment readiness.

Inventory ManagementCustomer Follow upInterview CoachingSurvey Administration

Service and Sales Agent

WestJet

Managed inbound customer calls regarding bookings, baggage, complaints, and service requests. Logged interactions in CRM and followed escalation protocols for timely resolution.

Customer ServiceCRMCall HandlingIssue Resolution

Project Coordinator

Planned and managed project tasks and timelines for the UN 2022 STI Forum representation. Managed a $1M MITACS grant proposal end-to-end and coordinated cross-functional teams and stakeholders.

Project ManagementAsanaGrant writingStakeholder EngagementRisk ManagementOnboardingTrainingWebinarsKumu

Virtual Assistant

Organized Dropbox file structures and email systems to streamline remote operations. Standardized filing and data management processes, increasing team productivity by 5%.

File ManagementEmail ManagementData ManagementProcess ImprovementDropbox

Administrative Assistant

Completed high-volume data entry into fundraising CRM for 200+ donor-funded agencies. Researched and formatted donor data to support reporting and decision-making.

Data EntryCRMAndarData AnalysisReporting

Head of Administration, Parent Communication & Event Coordinator

Managed office operations, staff scheduling, and parent communications. Implemented new filing and inventory systems, reducing monthly expenditure by 12%, and organized workshops and events.

AdministrationStaff SchedulingCommunication SkillsEvent CoordinationInventory ManagementVendor Management

Center Coordinator

Managed daily operations, scheduling, and staff coordination. Planned and executed expansion strategy, increasing profit margins by 40%, and trained administrative staff.

Operations ManagementCorporate TrainerSchedulingStrategic PlanningProcess Improvement

Administrative Assistant

Assisted in managing executive schedules and monitored costs against budget. Coordinated reports, presentations, and data, and managed office supply inventory.

Executive SupportBudget MonitoringReportingData ManagementInventory Management