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Analista de Tecnologia
IT Technology Analyst at Sercomtel monitoring network infrastructure and supporting VoIP services and cybersecurity policies.
BrazilAnalista de Tecnologia at Sercomtel
Responsible for continuous monitoring of network infrastructure, systems, and critical services, ensuring availability and stability of IT and telecommunications environments. Provides technical support for VoIP telephony solutions and participates in the company's Cybersecurity Committee.
Network MonitoringIncident ManagementVoIPCybersecurityIT InfrastructureDocumentationProcess Improvement
Focused on security, access control, and protocol compliance. Monitored environments, prevented incidents, and registered occurrences.
SecurityAccess ControlIncident PreventionMonitoringReporting
Ongoing undergraduate degree in Cyber Security, started in February 2025, covering network security, cryptography, vulnerability analysis, incident response, and security policies.
Ongoing undergraduate degree in Cyber Security, started in February 2025, covering network security, cryptography, vulnerability analysis, incident response, and security policies.
Completed MikroTik MTCA certification course.
Completed a course on SOC Analyst, covering network security, cryptography, vulnerability analysis, incident response, and security best practices.
Certified Fundamentals in Cybersecurity, including NSE1, NSE2, and NSE3 levels.
Certification in good practices in cyber security.
Completed an immersion course on SOC and NetSec in January 2026.
Completed an immersion course on SOC and NetSec in January 2026.
Completed an immersion course on AI and Cybersecurity in September 2025.
Completed an immersion course on AI and Cybersecurity in September 2025.
Completed courses on Grafana and Zabbix monitoring tools.
Provided customer service and initial technical support, diagnosing network and connectivity issues. Monitored cameras, systems, and alarms, and managed technical tickets in the NOC.
Technical SupportNetwork DiagnosticsRouter ConfigurationMonitoringTicket ManagementSLA Compliance
Provided on-site technical support to residential clients, diagnosing and resolving internet service failures. Configured routers, modems, and network devices, and performed preventive and corrective maintenance.
Technical SupportNetwork ConfigurationRoutersModemSignal Quality AnalysisCustomer Service
Profile sourced from Himalayas.