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femi adesanya
Looking for a jobFraud Investigation Officer
Fraud Investigation Officer at Fair Money Microfinance Bank investigating suspicious transactions and financial crime.
NigeriaFraud Investigation Officer at Fair Money Microfinance Bank
Experience
Fraud Investigation Officer
Conducts thorough investigations into suspected fraudulent transactions and policy violations. Monitors and analyzes financial data to identify suspicious activities and prepares investigation reports.
SardineFreshdeskComplyAdvantageExcelMicrosoft TeamsAML KYCFraud DetectionData Analysis
Resolution Specialist, KYC Officer
Resolved customer issues and verified client identities during account opening. Escalated issues to appropriate units and used various applications for inquiries and escalations.
FreshdeskJiraKYCCustomer ServiceDispute Resolution
Customer Support Specialist
Delivered fast and friendly service to handle customer questions and complaints. Compiled customer feedback and acted as a liaison between users and the technical department.
Customer ServiceCommunication SkillsRequirements Gathering
Contact Center Specialist
Managed multiple customer interaction channels within average handling time. Assessed customer needs, escalated calls, and trained new agents.
Customer ServiceCommunication SkillsTrainingCisco Finesse
Customer Service Officer
Drove customer retention by providing pricing information and account data. Built sustainable relationships with customers and vendors and verified KYC for new accounts.
Customer ServiceKYCRelationship Management
Project/Compliance Officer
Translated project strategy directives into tactical plans and managed change control procedures. Integrated tools and processes to encourage communication across disciplines.
Project ManagementComplianceChange Control
Account Assistant/Stock Keeper
Forecasted market needs using historical data and streamlined accounting processes. Verified financial recordkeeping and performed stock-related duties.
AccountingForecastingStock Management
Education
Ajayi Crowther University
Bachelor of Science in Accounting from Ajayi Crowther University, Oyo, completed in August 2010.
Bachelor of Science in Accounting from Ajayi Crowther University, Oyo, completed in August 2010.
Ajayi Crowther University
Oracle Database SQL Certified Expert certification from Ajayi Crowther University, completed in January 2010.
Oracle Database SQL Certified Expert certification from Ajayi Crowther University, completed in January 2010.
West Africa Examination Council
Completed secondary education through the West Africa Examination Council in 2005.
Completed secondary education through the West Africa Examination Council in 2005.