Femi Kumoluga

Customer Experience Officer

Kuda Technologies

Delivered high-quality real-time support via live chat, emails, and social channels, maintaining strong CSAT scores and fast response times. Drove product adoption and revenue growth by cross-selling banking products and converting inbound conversations.

Customer ExperienceLive ChatEmail SupportSocial Media SupportCSAT OptimizationCross SellingComplianceCBN Operational GuidelinesData Reporting

Head of Operations / Operations Manager

Led end-to-end branch operations, overseeing admin, HR, finance, and customer service functions. Improved operational efficiency by streamlining workflows and enforcing strong internal controls and compliance (BOFIA).

Operations ManagementComplianceBOFIAWorkflow OptimizationCorporate TrainerReconciliationsVault OperationsProcess Improvement

Supervisor, Credit Admin / Risk & Compliance

Managed loan disbursement processes and reviewed credit documentation, ensuring accuracy and regulatory compliance. Reduced risk exposure by identifying irregularities, escalating issues, and enforcing credit control measures.

Credit AdministrationRisk ManagementComplianceLoan DisbursementCredit DocumentationLoan RestructuringPortfolio ManagementReporting

Relationship Manager / Business Development Executive

Grew customer base by acquiring new clients and maintaining strong relationships, contributing to loan portfolio growth. Assessed creditworthiness through client verification, site visits, and financial analysis.

Business DevelopmentClient AcquisitionRelationship ManagementCredit AssessmentFinancial AnalysisRisk MonitoringMarketing Support

Executive Office Manager

Coordinated logistics, inventory, and vendor relationships to ensure smooth event operations. Managed records, invoices, and procurement processes.

Logistics CoordinationInventory ManagementVendor ManagementRecord keepingInvoicingProcurement