Filipe Jorge

Senior Product Manager - Operations

Owned product roadmap and prioritisation across concurrent workstreams for a team of 13 engineers. Led product work on a warranty feature saving R$360k/year and reduced manual classification effort by 70% through AI-assisted ticket triage.

Product ManagementProduct OperationsAIPrompt EngineeringRoadmappingStakeholder ManagementAgileData Driven Decisions

Product Manager - SaaS

Reframed a planned 3-month Kanban delivery into a usable MVP released in 2 weeks, enabling early client feedback. Productised a client-specific ticket-routing request into a configurable feature adopted by over 50% of client agencies.

Product ManagementMVP DevelopmentKanbanclient feedbackProductisation

Product Manager - B2B

Led the product side of the move to in-house development, establishing intake, prioritisation, delivery and support processes. Defined a pre-scheduling workflow for maintenance appointments that reduced reschedules by 60%.

Product ManagementProcess DesignDefect TriageSupport Process ImprovementCross functional Leadership

Product Owner

Thomson Reuters

Coordinated the ERP side of an accounting integration, aligning fiscal-data requirements with accounting teams. Prioritised Brazilian localisation, product improvements and defect fixes for the OnBalance SaaS ERP.

Product OwnershipERPSaaSLocalizationStakeholder ManagementAgile

Product Analyst

Thomson Reuters

Translated Brazilian workflows, customer requests and defects into requirements for a global ERP, collaborating with counterparts in the US, Argentina, the UK and Australia.

Requirements AnalysisERPCross Functional CollaborationStakeholder Management

Product Analyst Internship

Conducted user discovery with 30+ students to identify access needs for remote lab experiments and proposed revised availability hours, contributing to a 20% increase in usage.

User ResearchProduct DiscoveryData Analysis