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Fiyinfoluwa Okunuga
Looking for a jobCustomer Service Representative
I resolve customer enquiries and complaints across phone, email, social media, and walk-in service channels.
NigeriaCustomer Service Representative at Debrasgrace Limited
Experience
Customer Service Representative
Communicated courteously with customers via telephone, email, and social media, responding to inquiries and complaints. Investigated and resolved customer issues, maintained call center database, and up-sold and cross-sold products to increase monthly revenue.
Customer ServiceCommunication SkillsProblem SolvingDatabase ManagementUpsellingCross SellingSocial MediaCall Center Operations
Customer Service Representative (Call Center)
Responded to customer complaints, inquiries, and requests via telephone, email, social media, and chat. Managed and updated customer databases and coordinated with the Issue Resolution Team for speedy resolution.
Customer ServiceCommunication SkillsDatabase ManagementIssue ResolutionUpselling
Customer Service Representative (Walk-in)
Maintained written and computerized records of customer pickups and responded to inquiries via telephone and email. Updated items delivered to the pickup location and ensured proper updates of items received by customers.
Customer ServiceRecord keepingCommunication SkillsData Entry
MTN Call Centre Agent (Outbound)
Made outbound calls to customers for validation of SIM registration. Answered inquiries by researching and providing information, and updated customer details after verification.
Outbound CallingCustomer ServiceData VerificationCommunication Skills
Economics Teacher
Taught economics to all arms of the SS3 class during the National Youth Service Corps (NYSC) program.
TeachingEconomicsCommunication Skills
Education
Obafemi Awolowo University
BSc (Hon) Economics from Obafemi Awolowo University, Ile-Ife, Osun State, from 2007 to 2011.
BSc (Hon) Economics from Obafemi Awolowo University, Ile-Ife, Osun State, from 2007 to 2011.
Queens College
Senior Secondary School Certificate (W.A.E.C) from Queens College, Yaba, Lagos State, from 2001 to 2007.
Senior Secondary School Certificate (W.A.E.C) from Queens College, Yaba, Lagos State, from 2001 to 2007.
Best Legacy Children's School
Primary School Leaving Certificate from Best Legacy Children's School, Ikotun-Egbe, Lagos State, from 1995 to 2001.
Primary School Leaving Certificate from Best Legacy Children's School, Ikotun-Egbe, Lagos State, from 1995 to 2001.