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Flacko Joyde
Open to opportunitiesClient Growth Manager
Client Growth Manager at Bayshore Dental Studio, winning back lapsed accounts with personalized outreach and practical AI workflows.
EgyptClient Growth Manager at Bayshore Dental Studio
About
At Bayshore Dental Studio, I manage dental practice and DSO accounts, focusing on retention, reactivation and growth. I win back lapsed accounts with outreach shaped by each account’s history and help resolve service issues between clients and internal teams.
I create branded client documents and manage promotional offers, checking prices and facts before they reach clients. I also track account performance, flag risks and recommend process improvements.
I built a personal AI assistant with Claude Code that connects my CRM, phone, email and chat tools. It prepares calls, saves notes and responds to voice, chat and button commands.
I also built a Claude project to analyze lapsed accounts and draft personalized emails in batches, with a human review step. Separately, I built a Windows app for offline audio transcription using Python, Whisper and Tkinter; I bring more than eight years of experience across customer support, account management and team leadership.
Experience
Client Growth Manager
Owns a portfolio of dental practice and DSO accounts, driving retention, reactivation and growth. Wins back lapsed accounts with personalized outreach and acts as the main link between clients and internal teams.
Account ManagementClient SuccessRetentionReactivationOutreachClient DocumentationPromotional OffersProcess Improvement
L1 Manager
Directed daily agent operations, keeping inquiries and applications accurate and on time. Monitored performance against SLAs and productivity targets, resolved escalated cases, and coached agents to raise service quality.
Operations ManagementSLA ManagementKPI ManagementCoachingEscalation Handling
Education
Cairo University
Pursued a Bachelor of Business Administration at Cairo University, Higher Institute for Advanced Studies, from 2017 to 2020.
Pursued a Bachelor of Business Administration at Cairo University, Higher Institute for Advanced Studies, from 2017 to 2020.
Customer Operations Performance Center
Earned COPC certification from the Customer Operations Performance Center.