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Flaviah Bokelo
Open to opportunitiesHealthcare Assistant
Customer support professional with 5+ years managing client data, inquiries, and records across healthcare and legal.
KenyaHealthcare Assistant at Nairobi Hospice
About
I’m a client-focused customer support and administrative professional with 5+ years of experience handling high volumes of inquiries with empathy, accuracy, and professionalism. I coordinate communications across teams, maintain confidential records, and ensure clear, timely updates—especially in fast-paced healthcare and legal environments.
I’ve strengthened service delivery by resolving client complaints, reducing response turnaround time by approximately 20%, and preserving data integrity across 100+ client records. From scheduling and cross-functional coordination to digitizing and authenticating sensitive records with 99%+ accuracy, I’m reliable in remote, asynchronous work where clear communication and attention to detail matter.
Experience
Healthcare Assistant
Provided compassionate end-of-life support while maintaining clear, professional communication with patients and families. Maintained accurate daily patient records, ensured compliance with care standards and infection control protocols, and handled sensitive conversations with discretion.
Palliative Care SupportInfection ControlConfidentialityCompliance With StandardsProcess Adherence
Customer Service Officer
Handled 30–50 client inquiries daily via phone and email, ensuring timely follow-ups and strong service quality. Resolved client complaints and reduced response turnaround time by approximately 20%, while safeguarding 100+ client records and coordinating with valuation teams to streamline workflows.
client supportComplaint ResolutionRecords ManagementManagement ReportingWorkflow Coordination
Education
Kin dred International Homecare
Completed a Certificate in Nursing Assistance from 2023 to 2024 at Kin dred International Homecare.
Completed a Certificate in Nursing Assistance from 2023 to 2024 at Kin dred International Homecare.
National Nursing Association of Kenya
Completed a Certificate in Basic Life Support in 2024 through the National Nursing Association of Kenya.
Completed a Certificate in Basic Life Support in 2024 through the National Nursing Association of Kenya.
Nairobi Hospice
Completed a Certificate in Palliative Care at Nairobi Hospice in 2024.
Completed a Certificate in Palliative Care at Nairobi Hospice in 2024.
Mount Kenya University
Earned a Bachelor's Degree in Development Studies from Mount Kenya University between 2015 and 2018.
Earned a Bachelor's Degree in Development Studies from Mount Kenya University between 2015 and 2018.
Mount Kenya University
Completed a Diploma in Community Development & Social Work at Mount Kenya University from 2013 to 2014.
Completed a Diploma in Community Development & Social Work at Mount Kenya University from 2013 to 2014.
Front Learn Institute
Completed a Certificate in Microsoft Office Suite in 2013 through Front Learn Institute.
Completed a Certificate in Microsoft Office Suite in 2013 through Front Learn Institute.