Florencia Belén Sanchez

Sales Operations Manager

Lead onboarding, training, and performance development for sales representatives and coordinators. Conduct operational audits and implement process improvements to drive productivity and revenue growth.

Data AnalysisCRM ManagementProject ManagementProcess MappingCustomer OnboardingCritical Thinkingperformance reportingBusiness StrategyAccount ManagementTraining and DevelopmentQuality AssuranceCross Functional CollaborationMonday.ComGHLVanilla SoftVICIdialRingCentralZapierSlackDeelMicrosoft OfficeGoogle Workspace

BDT Onboarding and Training Manager

Managed onboarding and training for new hires, ensuring effective integration and skill development. Supported performance development and operational excellence.

Training and DevelopmentOnboardingPerformance DevelopmentCRM ToolsCross Functional Collaboration

B2B Appointment Specialist

Started as a remote cold caller and was promoted to Business Development Team manager shortly after. Handled B2B appointment setting and lead generation.

Cold CallingB2B SalesAppointment SettingLead GenerationCRM Tools

BDT Manager

Managed business development team operations, driving productivity and revenue growth. Oversaw team performance and process improvements.

Business DevelopmentTeam ManagementPerformance MonitoringProcess ImprovementCRM Tools

Operations & Administrative Coordinator

Managed front-office operations for a large-scale educational facility with over 100 enrolled students. Streamlined internal workflows, reducing administrative turnaround time by 20%.

Operations ManagementAdministrative SupportOnboardingComplianceSchedulingData EntryProcess ImprovementCommunication Skills

Operations & Quality Support Specialist

American Airlines

Supported global reservations operations, ensuring accuracy and compliance across flight bookings and ticketing systems. Trained new agents on company systems and conducted quality audits.

ReservationsTicketingSabreAacornTrainingQuality AssuranceData AnalysisCompliance