Fowowe Victor

At Ore Meridian Hotel & Suites, I handled customer enquiries and complaints by phone, email, and WhatsApp, and followed up with customers to collect feedback. I kept customer, booking, and payment records using Microsoft Excel, Word, and paper files. I prepared quotations and supported bookings and payments. When a customer requested eight rooms and a discount, I secured management approval for a discount within the price range, winning a three-week stay worth ₦2.8 million. I also coordinated meetings between staff and management and followed up on action points. I’m seeking remote work in customer support, virtual assistance, administration, or operations.