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Francis Annor
Looking for a jobClient Operations Lead & Virtual Assistant
Operations and executive support at Perkins Creative Digital Agency, where I cut missed deadlines by 35% across 50+ client accounts.
GhanaClient Operations Lead & Virtual Assistant at Perkins Creative Digital Agency
About
At Perkins Creative Digital Agency, I managed onboarding and daily operations for 50+ client accounts, coordinating work from kickoff through delivery. I standardized task tracking in Asana, Trello, and JIRA, cutting missed deadlines by 35%.
I also built Salesforce and Zendesk automations that reduced service turnaround time by 22%. Using Claude and ChatGPT for client emails, meeting summaries, and data extraction saved about eight hours a week.
Earlier, I supported executives and client teams at Tirah Team Ghana, managing calendars and 150+ emails a day. My experience also includes customer service at NHIA, responsive React.js and Next.js interfaces at WaveCore Technologies, and Salesforce Administrator certification.
Experience
Client Operations Lead & Virtual Assistant
Managed onboarding and daily operations for 50+ client accounts, coordinated handoffs between teams, and built tracking systems in Asana, Trello, and JIRA that cut missed deadlines by 35%. Used Claude and ChatGPT to draft emails and summarize meetings, saving about eight hours a week.
AsanaTrelloJiraSalesforceZendeskClaudeChatGptClient OnboardingOperations ManagementSOP DevelopmentProject Coordination
Project Coordinator & Front-End Developer
Built responsive React.js and Next.js interfaces for applications serving 10,000+ monthly active users at 98% cross-browser compatibility. Coordinated schedules and priorities between designers, engineers, and product managers to keep releases on time.
React
Education
Anthropic
Claude 101 and Claude Code 101 certifications obtained in 2026.
Claude 101 and Claude Code 101 certifications obtained in 2026.
Google
Google IT Support Professional Certificate obtained in 2026.
Google IT Support Professional Certificate obtained in 2026.
University of Ghana
Bachelor of Arts in Philosophy and Political Science from the University of Ghana, Legon, completed in 2024.
Bachelor of Arts in Philosophy and Political Science from the University of Ghana, Legon, completed in 2024.
Project Management Institute
PMP Foundations, Agile and Scrum certification obtained in 2024.
PMP Foundations, Agile and Scrum certification obtained in 2024.
Google
Google Project Management Professional Certificate obtained in 2023.
Google Project Management Professional Certificate obtained in 2023.
Salesforce
Salesforce Administrator certification obtained in 2023.
Salesforce Administrator certification obtained in 2023.
LinkedIn Learning
Customer Service Excellence certification obtained in 2023.
Customer Service Excellence certification obtained in 2023.
Amazon Web Services
AWS Certified Cloud Practitioner certification.
Meta
Meta Front-End Developer (React) Certification.