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Franklyn Okenwa
Open to opportunitiesTechnical Support Engineer
I deliver Microsoft 365 support, secure migrations, and reliable cloud administration for enterprise users.
NigeriaTechnical Support Engineer at LIMITLESS
Experience
Technical Support Engineer
Provided customer support via chat and voice, resolving issues for HP printers, Instant Ink, and Netflix customers. Assisted with account recovery, sign-in issues, and technical troubleshooting across devices.
Customer SupportTroubleshootingPrinter SupportAccount Recovery
IT Support Engineer
Led deployment of ESET PROTECT Complete across Lagos State Government systems, provided advanced troubleshooting, and configured ESET Email Security for Microsoft Exchange. Documented activities and delivered training.
ESETEndpoint SecurityTroubleshootingDocumentationTrainingEmail Security
IT Support Engineer
Delivered email migrations from IMAP and Google Workspace to Microsoft 365, managed Teams and SharePoint, and configured domain records. Created user mailboxes and resolved email delivery issues.
Microsoft 365Exchange OnlineGoogle WorkspaceIMAPSharePointMicrosoft TeamsOutlookDNS
IT Support Engineer / IT Consultant
Provided technical support for Microsoft 365 services, implemented email security protocols, and automated tasks with PowerShell. Led migration projects and guided clients on licensing and DNS setup.
Microsoft 365Exchange OnlineOutlookAzure Active DirectoryPowerShellSPFDKIMDMARCDNS
IT Support Engineer/ IT System Administrator
Managed Active Directory and Exchange Online for over 1,500 users, supported onboarding, and resolved incidents via Dynamics CRM. Developed Power Apps and monitored systems with Zabbix.
Active DirectoryExchange OnlineMicrosoft 365Dynamics CRMPowerShellZabbixAsset Panda
Technical Lead
Conducted case reviews, provided advanced support for Microsoft 365, and trained engineers. Guided teams on correct procedures and identified skill gaps.
Microsoft 365Technical LeadershipTrainingTroubleshootingCase Review
Technical Support Engineer (Windows Enterprise Support)
Conducted case reviews, served as subject matter expert in Microsoft 365, and provided training. Guided engineers on procedures and assisted with customer resolutions.
Microsoft 365TroubleshootingTrainingCase Review
Technical Support Advocate
Supported Microsoft 365 applications, diagnosed technical issues, and managed email accounts. Assisted with authentication, password resets, and MFA setup, and maintained records in Dynamics CRM.
Microsoft 365OutlookTeamsExchange OnlineDynamics CRMTroubleshootingMFA
Education
Enugu State University of Science and Technology
Bachelor of Engineering degree from Enugu State University of Science and Technology, completed in 2016.
Bachelor of Engineering degree from Enugu State University of Science and Technology, completed in 2016.