Loading profile…
Frederick Reid
Open to opportunitiesChief Operating Officer
Results-oriented IT leader driving service delivery, operations, and cloud transformation.
Trinidad and TobagoChief Operating Officer at Wam
About
I am a results-oriented IT leader with extensive experience in service delivery, cloud operations, and managed services, committed to operational excellence and driving strategic initiatives. I have led multi-geographic teams, improved service performance, and delivered programs that develop technical skills in youth and employees.
Throughout my career I have held senior roles including COO, Head of Service Operations, and Manager of Cloud Operations, and I bring proven strengths in IT strategy, ITIL-aligned processes, automation, and stakeholder collaboration to achieve measurable improvements in customer satisfaction and operational health.
Experience
Chief Operating Officer
Oversee day-to-day company operations and partner with the CEO to set vision and strategy, improving employee productivity and operational performance across the organization.
Operations ManagementStrategic PlanningProductivityPerformance ManagementProcess ImprovementStakeholder ManagementLeadership
MVP Program Lead
Develop and deliver educational content for an MVP program that builds youth skills in design and coding, overseeing curriculum and program delivery.
Program DevelopmentCurriculum DesignUX DesignProject Coordination
Manager, Technology
Led technology initiatives including development and delivery of technical solutions to support company objectives and operational needs.
Education
Arthur Lok Jack Global School of Business, University of the West Indies
Completed a Master's in Information Systems and Technology Management focusing on IT strategy and management practices.
University of the West Indies, St. Augustine Campus
Earned a Bachelor of Science combining computer science and management coursework to support IT and business operations roles.