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Presales Solution Engineer

Mulesoft

Identified business-critical initiatives and best-fit solutions for customer integration challenges through presales phases. Adopted MuleSoft for iPaaS and API management, conducted technical discovery calls, and built POVs to position MuleSoft as the optimal solution.

MuleSoftIPaaSAPI ManagementTechnical DiscoveryPOVsDémosArchitecture WorkshopsRFPRFIRFQProduct ManagementEngineeringMarketing

Presales Transformation Senior Consultant

Led digital transformation projects in CRM, transitioning from SAP to Salesforce CRM with a focus on Customer Success. Performed as-is and to-be process analysis, process re-engineering, and identified enabling elements for new CRM functionalities.

SalesforceSAPCRMProcess AnalysisProcess ReengineeringPOCMuleSoftPMOTeam Leadership

Senior Solution Professional Consultant

Designed and drew architecture, maintained direct customer relations, and analyzed criticalities to produce technical solutions. Developed integration services using Tibco Business Works and ported data from Siebel CRM to Salesforce CRM.

Tibco Business WorksMasheryXMLXSDWSDLRESTJSONSalesforceAnypoint StudioAnypoint PlatformMuleSoftTeam Leadership

Senior Professional Services Consultant

Designed architecture, maintained direct customer relations, and analyzed criticalities to produce technical solutions. Developed integration services using Tibco Business Studio Cloud Edition and Business Works, and coordinated team activities.

Tibco Business StudioTibco Business WorksCloud IntegrationTIBCO MockupProject FlogoTIBCO AdministratorXMLXSDWSDLRESTJSONSalesforce

Software Developer – Technical Coordinator

Ericsson IT Solutions & Services Spa

Performed technical/functional analysis, collected requirements, and organized activities and resources for Tibco development and testing. Developed internal services and integrations with other systems using Tibco BW.

Tibco Business WorksTIBCO DesignTIBCO AdministratorTIBCO EMSHTMLXMLXSDWSDLSoapUIOracle DatabaseSQL

Software Developer – Technical-functional analyst

Ericsson IT Solutions & Services Spa

Conducted technical and functional analysis with user requirements collection and developed a web application for an Enel customer for internal hotel search. Used WebLogic and Tomcat Application Server, HTML, CSS, Oracle Database, Hibernate, and Java Servlets.

Web LogicTomcatHTMLCSSOracle DatabaseHibernateServlet

Technical-functional analyst

Ericsson IT Solutions & Services Spa

Performed technical/functional analysis, testing, and development for Telecom Italia's CRM system. Configured and managed Siebel environments, ported CRM from Siebel 6.3 to 8.0, and customized services using Siebel Tools.

Siebel CRMOracle DatabaseSQLSiebel Tools