Gabriela Pagan

Remote Transaction Coordinator & Administrative Specialist

Coordinated property transaction documentation and communication among clients, agents, and internal teams to ensure timely completion.

Transaction CoordinationDocumentationData EntryCalendar ManagementCommunication SkillsConfidentialityAdministrative Support

Remote Marketing Receptionist & Administrative Assistant

Managed incoming calls, emails, and client inquiries while maintaining calendars and supporting lead follow-up and CRM management.

Customer ServiceCRMGoHighLevelCalendar ManagementEmail ManagementLead Follow UpMarketing SupportReporting

Remote Quality Assurance & Data Management Specialist

Managed calendars, databases, and digital records while monitoring customer interactions for quality and compliance.

Quality AssuranceData ManagementCalendar ManagementReportingDocumentationConfidentialityAdministrative Support

Collections Quality Assurance & Virtual Administrative Specialist

Monitored collection calls for compliance, prepared performance reports, and coordinated schedules and communications to support daily operations.

Quality AssuranceCollectionsComplianceReportingAdministrative SupportSchedulingDocumentationConfidentiality

Quality Assurance Specialist & Customer Service Analyst

CenturyLink

Monitored and evaluated customer interactions for compliance and quality, provided coaching and feedback, and tracked performance metrics for over 50 employees.

Quality AssuranceCustomer ServiceCall MonitoringPerformance MetricsCoachingReportingOnboardingProcess Improvement

Client Intake & Virtual Administrative Assistant

Managed over 100 customer interactions per week, scheduled appointments, and maintained accurate client records and digital files.

Customer ServiceAppointment SchedulingData EntryAdministrative SupportDocumentationConfidentiality