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Gabriel Ogwola
Open to opportunitiesDocket Case Manager
I manage legal case dockets, retrieve records, and resolve high-volume customer support requests.
NigeriaDocket Case Manager at Centerville Office Support Ltd.
About
I'm currently managing dockets for Kirkendall Dwyer LLP through Centerville Office Support Ltd., maintaining accurate case files, scheduling hearings and appeals, and coordinating updates with SSA representatives, medical providers, and counsel. I help ensure deadlines are met while maintaining compliance with SSA regulations and HIPAA.
Previously, I supported Citizens Disability Insurance through Outsource Global Limited as a Data Entry Operator and Records Retrieval Specialist. I verified and corrected data, retrieved records for claims resolution, handled an average of 60 billable inbound and outbound calls daily, and worked across departments to resolve customer concerns.
Experience
Docket Case Manager
Maintains and organizes case files, updates case information, and manages the firm's docket to ensure no deadlines are missed. Communicates with external parties and ensures compliance with SSA regulations.
Case ManagementData EntryEscalation HandlingSalesforceGoogle WorkspaceSlack
Education
University of Ilorin
Pursued a Bachelor of Science in Biochemistry, gaining a strong foundation in biochemical principles and laboratory techniques.