Gaciel Acosta

I’m a customer-focused professional with proven expertise in merchant support, technical writing, payment gateway solutions, and B2B communications. I’m known for resolving complex technical issues clearly and quickly, while keeping customer outcomes and operational efficiency front and center. At Visa Inc., I delivered technical support to merchants on payment gateway integrations, security protocols, and troubleshooting issues. I authored and maintained technical documentation to speed up issue resolution, and I worked across departments to resolve escalations and improve product understanding. Before that, at LivingSocial, I partnered with hotels and vendors to curate travel experiences and handle customer service needs across phone, chat, and email. I investigated service complaints and created documentation and content to support both internal operations and end-user clarity. Across my career, I’ve combined strong communication with meticulous recordkeeping and compliance—skills reinforced through my collections work at Citi Bank/Group and my current caregiver role. I’m now seeking a dynamic, remote-first environment where I can apply communication, problem-solving, and technical documentation skills to improve customer satisfaction.