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Gape Ndlovu
Looking for a jobCall Centre Specialist
I am a customer service professional with over 3 years experience dealing with high-volume customer issues across phone, chat, and email channels.
BotswanaCall Centre Specialist at CCI Global
About
I'm currently supporting a North American and Canadian e-commerce marketplace at CCI Global, handling 70+ customer interactions daily across phone, email, and live chat.
I've maintained 100% QA performance, First Contact Resolution, Liability Risk Management, and Compensation Procedures while resolving delivery issues, refunds, replacements, account inquiries, and troubleshooting needs.
My background also includes customer service and dispatch coordination at a Car Rental, confidential communication support at RS Investment, and telesales and client scheduling at a tech company
Experience
Call Centre Specialist
Maintained 100% QA performance and First Contact Resolution while handling 70+ customer interactions daily. Resolved delivery issues, refunds, and replacements via email, live chat, and phone.
Customer SupportCRMSalesforceZendeskDe escalationConflict ResolutionTime ManagementMultitasking
Customer Service & Dispatch Coordinator
Managed bookings via phone and social media, coordinated dispatch logistics, and handled customer documentation.
Customer ServiceDispatch CoordinationBooking ManagementDocumentation
Admin & Messenger
Education
European Business University of Luxemburg
Completed a Certificate in Business Management, covering foundational business principles.
AFDA Botswana
Pursued a BA in Motion Picture Medium, gaining knowledge in film and media production.
LinkedIn Learning
Completed professional development courses in Communication Foundations and Business Etiquette.
University of Leeds
Completed a course in Interpersonal Communication.
Google Digital Garage
Completed a course in Digital Marketing.