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Garbens Jeune
Looking for a jobDelivery Driver
Customer support specialist at Transat A.T, handling flight reservations and bilingual French-English customer inquiries.
CanadaDelivery Driver at SkipTheDishes
Experience
Delivery Driver
Picked up and delivered food orders promptly, ensuring customer satisfaction. Optimized routes using GPS to minimize delivery time and provided exceptional customer service by maintaining clear communication and resolving issues.
DeliveryGPS navigationCustomer ServiceTime ManagementRoute Optimization
Bilingual Customer Support Specialist
Responded to inbound customer inquiries professionally and promptly, delivering courteous and effective support. Adhered to SOPs, company policies, and regulatory requirements while meeting daily performance targets.
Customer ServiceCommunication SkillsConflict ResolutionRemote WorkStandard Operating Procedures
Language Data Annotator
Developed natural language prompts mimicking human interactions across various styles and topics. Checked and refined prompts to meet quality standards for natural language and user engagement.
Natural Language ProcessingData AnnotationQuality AssurancePrompt Engineering
Call Center Agent
Managed incoming calls and provided bilingual support for French and English speakers. Utilized Salesforce to track customer interactions and assisted with flight reservations and refund requests.
SalesforceBilingual SupportCustomer ServiceFlight ReservationRefund Handling
Customer Service Representative
Provided bilingual support and managed incoming calls, assessing customer needs by examining account and billing details. Offered products and services to meet customer needs and transferred complex issues to specialized teams.
Bilingual SupportCustomer ServiceUpsellingAccount ManagementCall Handling
Education
Centre la Croisée
Currently working towards completing high school diploma.