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Gargi User
Looking for a jobCustomer Success Manager driving Copilot adoption at Ascendion, with AI workflows that cut manual effort across enterprise processes.
India
Experience
Senior Business Analyst || TPM
Owns end-to-end delivery of Core Data & Data Products for Agentic AI solutions, driving adoption of autonomous AI agents and leading a team of Customer Success Engineers. Translates stakeholder requirements into scalable AI deployments, improving process efficiency and customer satisfaction metrics.
Requirements GatheringStakeholder ManagementAI ImplementationMicrosoft CopilotRAGPrompt EngineeringLLMCustomer SuccessProject ManagementCross Functional Collaboration
Senior Customer Success Manager
Managed an $8M ARR portfolio of mid-market and enterprise clients, converting 50% of monthly clients to annual contracts and delivering onboarding programs, QBRs, and success plans. Mentored junior CSMs and managed contract lifecycle, renewals, and expansion opportunities.
Customer SuccessAccount ManagementRenewalsUpsellingQBROnboardingMentorshipContract Management
Customer Success Associate
Managed a $3.5M ARR portfolio across India/APAC, collaborating with IT and security teams to improve incident management efficiency by 30% using Freshservice. Used Power BI, Freshdesk, and Freshsuccess to track customer health and adoption metrics, leading digital adoption programs and retention strategies.
Customer SuccessFreshserviceFreshdeskFreshsuccessPower BIIncident ManagementDigital AdoptionRetentionUpsellingCross Selling
Customer Delight Manager - Executive
Saved an average monthly value of 8-10 Lacs (MRR) by ensuring satisfactory resolution of customer grievances and executing upselling and cross-selling strategies. Collaborated with cross-functional teams to enhance customer experience and streamline complaint resolution processes.
Customer SatisfactionComplaint ResolutionUpsellingCross SellingCustomer ExperienceCross Functional Collaboration
Publishing Manager
Served as Single Point of Contact for authors, managing relationships, publishing plans, and deadline delivery to ensure client satisfaction.
Customer Relationship ManagementPublishingDeadline ManagementCustomer Satisfaction
Research Intern
Conducted research as part of the International Strategic & Security Studies Programme at the National Institute of Advanced Studies, IISc, Bangalore.
Education
Madras Christian College, University of Madras
Master of Arts and Master of Philosophy in Political Science from Madras Christian College, University of Madras, completed in 2018.
Master of Arts and Master of Philosophy in Political Science from Madras Christian College, University of Madras, completed in 2018.
ZHDC, Delhi University
Bachelor of Arts in Political Science from ZHDC, Delhi University, completed in 2015.
Bachelor of Arts in Political Science from ZHDC, Delhi University, completed in 2015.