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gayatri sawant
Looking for a jobClient Relations & Sales Operations Manager
I manage membership operations, client onboarding, retention, and high-touch VIP service.
IndiaClient Relations & Sales Operations Manager at Aquasail Distribution Pvt Ltd
About
I've managed membership lifecycles, luxury client communications, and operational logistics for Aquasail Distribution, Club Mahindra, Karma Royal Group, and WNS Global Services. I build rigorous follow-up, onboarding, and documentation processes that prevent booking discrepancies and operational delays.
Across hospitality, vacation ownership, and travel operations, I've audited records, coached teams, resolved escalations, and maintained SOP compliance. I'm comfortable working independently in remote environments while keeping members, partners, and internal teams aligned.
Experience
Client Relations & Sales Operations Manager
Managed high-touch sailing memberships, corporate regattas, and luxury hotel tie-ups, handling end-to-end client communications and logistics. Instituted confirmation and follow-up protocols to eliminate missed reservations and discrepancies.
Client RelationsSales OperationsOnboardingDocumentationSOP ComplianceStakeholder LiaisonLogistics Coordination
Team Manager – Membership Operations & Upgrades
Supervised account administration, referral pipelines, and member upgrade allocations. Conducted daily document and data audits, ensuring 100% SOP compliance and accurate MIS reporting for regional leadership.
Membership OperationsAccount ManagementData AuditingMIS ReportingTeam Coaching
Education
Welingkar Institute of Management
Post Graduate Diploma in Business Administration from Welingkar Institute of Management, Mumbai.
IHCTM
Diploma in Airline, Hospitality & Travel Management from IHCTM, Mumbai, covering hotel management, travel, and cargo administration.
Bhartiya Vidya Bhavan College
Bachelor of Arts in Economics from Mumbai University, completed at Bhartiya Vidya Bhavan College, Mumbai.