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BDC Representative
BDC Representative at MAZDA OF SOUTH CHARLOTTE, converting digital and phone inquiries into showroom appointments.
United StatesBDC Representative at Mazda of South Charlotte
Manage inbound and outbound internet, phone, text, and digital sales leads through the dealership CRM, maintaining organized follow-up from first inquiry through appointment. Qualify prospective buyers, identify vehicle needs, answer initial questions, address common objections, and convert inquiries into scheduled showroom appointments.
CRMLead ManagementAppointment SettingCustomer Follow upBilingual CommunicationAI Assisted WorkflowsSMS Automation
Operate a part-time sales and marketing business alongside full-time employment, managing customer inquiries, consultations, follow-up, service recommendations, and client relationships. Build organized lead pipelines and communication workflows across phone, text, email, social media, and CRM-style tracking systems.
SalesMarketingCRMLead GenerationCustomer Relationship ManagementConsultative SellingDigital Campaigns
Managed digital advertising, customer-acquisition campaigns, lead-routing processes, and client communications for multiple business accounts. Qualified inbound prospects, scheduled consultations, maintained accurate pipeline notes, and coordinated consistent follow-up to improve appointment readiness.
Digital AdvertisingLead RoutingClient CommunicationSocial Media ContentCampaign ManagementCustomer Acquisition
Assisted customers through the complete vehicle-shopping process, including needs discovery, inventory selection, vehicle presentations, test drives, purchase discussions, and post-visit follow-up. Handled internet, telephone, text, and social media leads for a multi-brand dealership, responding quickly and professionally to convert inquiries into showroom appointments.
Automotive SalesCustomer Needs AssessmentTest Drive CoordinationObjection HandlingCRMSocial Media MarketingLead Management
Completed coursework in Business Administration and Marketing at Suffolk County Community College - Eastern Campus.
Profile sourced from Himalayas.