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Genora Jenkins
Open to opportunitiesCenter Manager
I build Army training, curriculum, and operational readiness programs.
United StatesCenter Manager at Care Now Urgent Care
About
Previously I developed and delivered OPSEC Level II and III (organizational data management) training for the Army Operations Security Element at Fort Leavenworth. I replaced outdated courseware with nine approved lesson plans, certified 45 Level III personnel, and led six mobile training teams that certified 227 Soldiers, civilians, and contractors.
Across Army medical, training, and veterinary organizations, I've led operations, instructional programs, readiness initiatives, and SHARP prevention efforts. I've managed training for organizations supporting thousands of Soldiers and beneficiaries, improved readiness from 89% to 94%, supported major events including the Army Best Medic Competition, and bring a background in psychology, adult education, resilience training, and curriculum development.
Experience
Center Manager
Supervises daily operations of an urgent care clinic, managing 14 direct reports, operational budget, workflow optimization, patient satisfaction, and operational performance. Improved quality assurance score from 68% to 87% and reduced in-clinic wait time from 57 to 45 minutes.
Operations ManagementStaff ManagementWorkflow OptimizationQuality AssurancePatient ExperienceBudget ManagementGoogle ReviewsReferral SystemsAutomated Intelligence Integration
Senior Writer/Developer/Instructor
Serves as a Training Developer/Instructor for the Force Modernization Proponent Center, providing subject matter expertise on training, doctrine, and curriculum material development in TRADOC regulations. Supports the design, development, and delivery of OPSEC Level II and III training.
Training and DevelopmentCurriculum Development
Education
Kansas State University
Graduated with Honors
University of Incarnate Word
Graduated with Honors