George Ciontu

Looking for a job

Operations Executive

Operations Executive at TBO.com managing travel bookings, service issues, and operational KPIs.

RomaniaOperations Executive at TBO.com

Experience

Operations Executive
Managing daily operations related to reservations, bookings, and delivery of travel services. Monitoring operational KPIs and resolving issues on the spot.
ZendeskCRMSupplier RelationsNegotiationCommunication Skills
Community Manager
Developed and managed online events and community games, increasing user engagement by 85%. Monitored audience reactions to improve social media strategies.
Social MediaContent WritingTwitterCommunity ManagementCommunity Development
Customer Support Executive
Responded to customer queries via email and chat, escalated unresolved issues, and maintained records of recurring issues for process improvement.
Customer SupportCustomer ServiceZendeskCRMCustomer Satisfaction
Customer Support Executive
Responded to customer queries via email and chat, resolved complaints, and guided customers on product usage.
Customer SupportCustomer ServiceZendeskCustomer Satisfaction
Deal & Contract Assist for Microsoft
Accenture
Created and verified B2B contracts for Microsoft, ensuring compliance with company standards. Coordinated with cross-departmental teams, reducing delays by 15%.
EnglishTeam ManagementSalesorganizationalTraining and coaching
Call-Center Agent/Floor Support
Teleperformance
Promoted to Floor Support after 3 months due to performance, offering support on cases for call center agents.
CitrixEnglishCustomer SupportZendeskCustomer Satisfaction
Call Center Agent/Floor Support
Airbnb
Promoted twice within 6 months for exceptional performance, ultimately leading a team of 10. Resolved complex customer issues, achieving a 95% satisfaction rate.
Customer SupportCustomer ServiceCustomer OrientationCRMCustomer Satisfaction
Technical Support Analyst Tier 3
Provided technical assistance to American customers across three departments, including advanced repair for internet, television, and landline services.
VPNRemote DesktopTechnical SupportNetwork AdministrationEinstein 360ACSR
Digital Content Moderator
Published and moderated ads for a French sales website.
ManagementMicrosoft WordTeam ManagementExcelMicrosoft TeamsTime Management

Education

Universitatea Maritimă Constanța
Pursuing a Bachelor's degree in Inginerie și Management în Domeniul Transporturilor, ongoing as of 2026.
Pursuing a Bachelor's degree in Inginerie și Management în Domeniul Transporturilor, ongoing as of 2026.
Digital Marketing Institute
Earned a Diploma in Digital Marketing in September 2017.
Earned a Diploma in Digital Marketing in September 2017.
Digital Marketing Institute
Earned a Diploma in Social Media Marketing in September 2017.
Earned a Diploma in Social Media Marketing in September 2017.
Communication Skills Training
Completed a training in Communication Skills from March to April 2016.
Completed a training in Communication Skills from March to April 2016.
Colegiul Sportiv Nadia Comăneci
Completed high school with a focus on Social Sciences.

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Experience

Operations Executive

Managing daily operations related to reservations, bookings, and delivery of travel services. Monitoring operational KPIs and resolving issues on the spot.

ZendeskCRMSupplier RelationsNegotiationCommunication Skills

Community Manager

Developed and managed online events and community games, increasing user engagement by 85%. Monitored audience reactions to improve social media strategies.

Social MediaContent WritingTwitterCommunity ManagementCommunity Development

Customer Support Executive

Responded to customer queries via email and chat, escalated unresolved issues, and maintained records of recurring issues for process improvement.

Customer SupportCustomer ServiceZendeskCRMCustomer Satisfaction

Customer Support Executive

Responded to customer queries via email and chat, resolved complaints, and guided customers on product usage.

Customer SupportCustomer ServiceZendeskCustomer Satisfaction

Deal & Contract Assist for Microsoft

Accenture

Created and verified B2B contracts for Microsoft, ensuring compliance with company standards. Coordinated with cross-departmental teams, reducing delays by 15%.

EnglishTeam ManagementSalesorganizationalTraining and coaching

Call-Center Agent/Floor Support

Teleperformance

Promoted to Floor Support after 3 months due to performance, offering support on cases for call center agents.

CitrixEnglishCustomer SupportZendeskCustomer Satisfaction

Call Center Agent/Floor Support

Airbnb

Promoted twice within 6 months for exceptional performance, ultimately leading a team of 10. Resolved complex customer issues, achieving a 95% satisfaction rate.

Customer SupportCustomer ServiceCustomer OrientationCRMCustomer Satisfaction

Technical Support Analyst Tier 3

Provided technical assistance to American customers across three departments, including advanced repair for internet, television, and landline services.

VPNRemote DesktopTechnical SupportNetwork AdministrationEinstein 360ACSR

Digital Content Moderator

Published and moderated ads for a French sales website.

ManagementMicrosoft WordTeam ManagementExcelMicrosoft TeamsTime Management

Education

Universitatea Maritimă Constanța

Pursuing a Bachelor's degree in Inginerie și Management în Domeniul Transporturilor, ongoing as of 2026.

Digital Marketing Institute

Earned a Diploma in Digital Marketing in September 2017.

Digital Marketing Institute

Earned a Diploma in Social Media Marketing in September 2017.

Communication Skills Training

Completed a training in Communication Skills from March to April 2016.

Colegiul Sportiv Nadia Comăneci

Completed high school with a focus on Social Sciences.