Gerard Bianchi

Looking for a job

Information Technology Service Delivery Senior Manager

I lead enterprise IT service delivery, operations, automation, and readiness programs across complex, multi-office organizations.

United StatesInformation Technology Service Delivery Senior Manager at PricewaterhouseCoopers LLP

About

At PwC, I lead IT operations and service delivery across 25 U.S. offices, aligning staffing, budgets, operational readiness, automation, and knowledge management with business needs. I coach manager-level reports and 36 staff members while coordinating launch communications, release activity, user acceptance testing, and change control. Previously, I led PwC service delivery through TCS and managed IT operations for PwC's New York headquarters, supporting more than 9,000 professionals. I've improved support processes, exceeded SLA commitments, led enterprise rollouts, strengthened disaster recovery and business continuity, and turned service analytics into actionable improvements.

Experience

Information Technology Service Delivery Senior Manager
PricewaterhouseCoopers LLP
Lead IT operations and service delivery for PwC professionals across twenty-five US offices, overseeing onshore and nearshore staff. Drive automation, knowledge management, and process improvements to enhance user experience and operational efficiency.
IT OperationsService DeliveryAutomationKnowledge ManagementProcess ImprovementBudget ManagementStaffingPerformance ManagementChange ManagementUser Acceptance TestingRelease CoordinationVendor ManagementDisaster RecoveryBusiness Continuity

Education

University of South Florida
Pursuing a Master of Business Administration, expected to complete in May 2029.
Pursuing a Master of Business Administration, expected to complete in May 2029.
CUNY Queens College
Earned a Bachelor of Arts in Sociology with a minor in Business Administration in June 2010.
Earned a Bachelor of Arts in Sociology with a minor in Business Administration in June 2010.

Loading profile…

About

Experience

Information Technology Service Delivery Senior Manager

PricewaterhouseCoopers LLP

Lead IT operations and service delivery for PwC professionals across twenty-five US offices, overseeing onshore and nearshore staff. Drive automation, knowledge management, and process improvements to enhance user experience and operational efficiency.

IT OperationsService DeliveryAutomationKnowledge ManagementProcess ImprovementBudget ManagementStaffingPerformance ManagementChange ManagementUser Acceptance TestingRelease CoordinationVendor ManagementDisaster RecoveryBusiness Continuity

Education

University of South Florida

Pursuing a Master of Business Administration, expected to complete in May 2029.

CUNY Queens College

Earned a Bachelor of Arts in Sociology with a minor in Business Administration in June 2010.