Loading profile…
Gift eyam
Looking for a jobLead Communication Specialist
Lead Communication Specialist at CALL GURUS who increased scheduled consultations with licensed agents by 40%.
NigeriaLead Communication Specialist at Call Gurus
About
At CALL GURUS, I qualified leads seeking whole life insurance and transferred suitable prospects to licensed agents or scheduled follow-up appointments. I developed rapport during initial calls, contributing to a 40% increase in scheduled consultations.
Previously, I qualified health insurance leads at United Health Care and generated sales leads at ADT SECURITY, where strategic cold calling and telemarketing increased daily leads by 20%. I also provided technical assistance at MTN NIGERIA, troubleshooting hardware, software, and network issues.
Experience
Lead Communication Specialist
Handled over 500 inbound and outbound calls daily to qualify leads for whole life insurance policies. Developed strong client rapport, leading to a 40% increase in scheduled consultations with licensed agents.
Customer ServiceLead QualificationTelemarketingObjection HandlingCRMCommunication Skills
Telemarketer/Customer Care Representative
Made over 700 inbound and outbound calls daily to prospects, explaining health insurance products and qualifying leads. Transferred qualified leads to licensed agents for closing.
TelemarketingCustomer ServiceLead QualificationCRMCommunication SkillsSales Pitching
Education
Cross River University of Technology
Bachelor's degree in Linguistics and Communication from Cross River University of Technology, completed in 2024.
Bachelor's degree in Linguistics and Communication from Cross River University of Technology, completed in 2024.
AP Tech
Diploma in Data Processing and Computer Applications from AP Tech, completed in 2018.
Diploma in Data Processing and Computer Applications from AP Tech, completed in 2018.
Divine International Academy
Completed secondary education with West African Examinations Council (WAEC) certification in 2016.
Completed secondary education with West African Examinations Council (WAEC) certification in 2016.