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Operations and Executive Support Officer
Customer service representative across retail and logistics who handled customer escalations, outbound prospecting, and operational support.
NigeriaOperations and Executive Support Officer at GENTEC Nigeria Limited
Served as principal liaison between daily operations and the CEO, reporting business metrics and operational updates. Tracked and documented logistics data for fleet operations, including trip volumes for hired and company owned trucks.
LogisticsData TrackingCommunication SkillsReportingOperational Support
Led and trained a team of front line sales attendants to meet service delivery guidelines and store performance targets. Served as the point of escalation for customer complaints, resolving issues on the floor to protect brand loyalty.
Team LeadershipTrainingCustomer ServiceConflict Resolutionperformance reporting
Acted as first point of contact for walk in and phone in customers, providing accurate product information. Led outbound prospecting to acquire new clients and followed up with active accounts to confirm post sale satisfaction.
Customer ServiceOutbound SalesClient RelationsRecord keepingCommunication Skills
Delivered high quality customer service through accurate order taking and drink preparation in a hospitality setting. Managed bar inventory, monitored stock levels, and maintained safety, sanitation, and organization standards.
Customer ServiceBartendingInventory ManagementSanitationSafety
Bachelor of Science in Environmental Resource Management.
Certificate of Completion in Foreign Customer Service.
Profile sourced from Himalayas.