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Customer Service Support – Food Delivery
Customer service support at Task Us handling food-delivery order, payment, and delivery issues, with prior financial-account support at Alorica.
PhilippinesCustomer Service Support – Food Delivery at Task Us
Handled customer inquiries about orders, payments, and delivery issues. Coordinated with internal teams and delivery partners to resolve adjustments and refunds, and used Slack for escalations.
Customer SupportIssue ResolutionSlackCase TrackingMultitaskingTroubleshooting
Assisted customers with billing, payments, and account questions while handling high-volume calls. Guided new agents as a Subject Matter Expert and resolved escalated issues in Escalations Support.
Customer SupportBillingPaymentsEscalation HandlingDe escalationEmail SupportOutbound CallsReportingTeamwork
Prepared drinks and food while maintaining quality and consistency. Monitored inventory, managed costs, and delivered friendly service in a fast-paced environment.
Food PreparationInventory ManagementCost ControlCustomer ServiceMultitasking
Completed senior high school with a focus on Accountancy and Business Management.