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Giovanna Michel Manriquez Bianchi
Open to opportunitiesSenior Tenant Coordinator
Operations & onboarding specialist with 10+ years leading remote teams, building SOPs, and improving workflow efficiency.
MexicoSenior Tenant Coordinator at Block & Associates Realty
About
I’m looking for a remote-ready operations role where I can participate in the onboarding team, build SOPs, improve workflows, and partner cross-functionally to raise customer experience and KPI performance in a bilingual EN/ES environment.
I’m an Operations & Onboarding Specialist with 10+ years of experience across customer operations, property management, and remote team coordination. I design onboarding programs, build SOPs, and optimize workflows to improve team efficiency while delivering strong customer experience and measurable KPI performance.
Most recently, I was promoted to Senior Tenant Coordinator, where I led onboarding responsibilities alongside core operations—training 10+ new hires using SOPs and Loom tutorials and supporting a remote team of 4 coordinators. I coordinate 100+ monthly service and maintenance requests, manage tenant communications and ledger updates through tools like AppFolio and Property Meld, and continuously close process gaps to reduce response time.
Experience
Senior Tenant Coordinator
Promoted into a leadership role, designing onboarding programs and training 10+ new hires using SOPs and Loom video tutorials. Led a 4-person remote team, coordinated 100+ monthly service/maintenance requests, and improved workflows to increase efficiency and reduce response time.
SOP DevelopmentTeam LeadershipKPI TrackingWorkflow OptimizationCustomer ExperienceAppfolioProperty Meld
Resident Services Specialist
Served as the primary resident point of contact for a remote market, handling inquiries, complaints, and maintenance requests. Tracked daily, monthly, and quarterly KPIs and ensured compliance with internal policies and service standards in a high-volume environment.
Customer ServiceResident ServicesKPI TrackingRemote OperationsPolicy Compliance
Education
Autonomous University of Guadalajara
Completed a B. in Tourism Business Management at the Autonomous University of Guadalajara in Zapopan from 2010 to 2013.
Completed a B. in Tourism Business Management at the Autonomous University of Guadalajara in Zapopan from 2010 to 2013.