Glech alexis Totesora

Marketing Executive and Vacation Rental Manager

Managed social media, website, and online presence including Airbnb and Booking.com. Handled client communication, online reputation, and performance analysis.

Social Media ManagementContent CreationOnline AdvertisingBrand VisibilityClient CommunicationReputation ManagementAnalyticsReportingCall Centre ManagementReservationsContractsPaymentsAdministrative TasksLegal Compliance

Guest Relations

Provided exceptional guest service within the Room Division, assisting with front office operations, guest relations, reservations, and accommodation services. Handled operational and administrative tasks related to reservations, check-ins/check-outs, and room assignments.

Guest ServiceFront Office OperationsReservationsCheck in Check outRoom AssignmentOperational EfficiencyCommunication SkillsService CoordinationGuest RecordsReporting

Operations & Social Media Marketing Coordinator

Oversaw daily operational workflows across property management and coordinated cross-departmental activities. Developed and executed multi-platform social media strategies to increase engagement and drive direct bookings.

Operations ManagementProperty ManagementSocial Media StrategyContent CreationCampaign ManagementCompetitive AnalysisMarket TrendsPricing StrategyPromotional Strategy

Guest Services & Operations Agent

Hyatt Regency

Delivered brand-standard service in a 4-star hotel, contributing to guest satisfaction KPIs. Utilized Oracle Opera, Reserve, and HotSOS for reservations and cross-departmental communication.

Guest ServiceOracle OperaReserveHotsosReservationsCross Functional CommunicationSales SupportGroup BookingsUpsellingCorporate Account ManagementVIP ServiceSOP Compliance

Marketing & Content Coordinator

Planned and executed social media content strategies, contributing to growth in customer engagement and foot traffic. Supported product launches and promotional events through coordinated digital and in-store marketing.

Social Media StrategyContent CreationCampaign ManagementBrand storytellingAnalyticsData InsightsPromotional eventsSeasonal Campaigns

Sales & Marketing Intern

Assisted the Sales and Marketing department in coordinating corporate events, promotional packages, and client engagement activities. Supported preparation of sales presentations and marketing collateral.

Sales SupportMarketing CollateralCorporate EventsMarketing PackagesClient EngagementB2BLeisure SegmentsRevenue StrategyMarket SegmentationAccount Management

Hotel Operations Intern

Completed structured rotational training across Food & Beverage and Housekeeping departments, developing a holistic understanding of hotel operations.

Food and BeverageHousekeepingHotel OperationsRotational Training