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gloria brazzoni
Looking for a jobProject Manager, Growth & Enablement
Program Manager at Werkspot (Part of Angi) who increased HomeStars platform adoption by 25% and reduced manual processing by 30%.
NetherlandsProject Manager, Growth & Enablement at Werkspot
Experience
Project Manager, Growth & Enablement
Directed end-to-end client delivery and the integrated roadmap for the international platform migration of HomeStars, achieving a 25% increase in user adoption. Led cross-functional initiatives including identity verification of 180,000 users and AI-driven automation that reduced manual processing by 30%.
Project ManagementCross functional LeadershipPlatform MigrationAI Driven AutomationStakeholder AlignmentKPI GovernanceChange Management
Program Manager II, Commercial Strategy
Led large-scale change management initiatives across international tech portfolios, managing resource allocation and KPI governance. Achieved a 10-point increase in conversion rate by implementing a regional shipment bidding strategy and optimizing carrier capacity flows in EMEA.
Program ManagementChange ManagementKPI GovernanceResource AllocationConversion Rate OptimizationCarrier ManagementEMEA Operations
Program Manager, Operations Optimization
Mapped end-to-end operational processes to uncover inefficiencies and cost drivers, improving unit economics across the EMEA network. Implemented standardized workflows that reduced manual tasks by 20% and scaled a digital marketplace unit from 5 to over 50 professionals.
Process OptimizationWorkflow StandardizationUnit EconomicsTeam ScalingOperational EfficiencyEMEA Operations
Senior Account Operations Manager
Managed a $25M+ enterprise account portfolio, driving revenue growth through strategic planning and cross-functional coordination. Grew portfolio revenue by 8-15% YoY and improved NPS/CSAT by 10-25 points across key accounts.
Account ManagementRevenue GrowthStrategic PlanningCross functional CoordinationNPS ImprovementCSAT ImprovementEnterprise Accounts
Account Coordinator
Supported the European launch of Uber Freight, onboarding and nurturing key client relationships. Directed end-to-end logistics operations for 100-150 weekly orders, monitoring P&L and using data analytics to identify efficiency and cost-saving opportunities.
Account CoordinationClient OnboardingLogistics OperationsP&L managementData AnalysisCost Optimization
International Operations Planner
Managed key Southern European accounts, using French, Spanish, and Italian to strengthen customer relationships. Coordinated order management across customers, sales, plants, and suppliers to ensure on-time deliveries.
Operations PlanningOrder ManagementCustomer Relationship ManagementMultilingual CommunicationSupply Chain Coordination
Education
IAELYON School of Management
Erasmus exchange in International Management, with coursework in Geopolitics, International Business Development, and International Marketing and Management, taught entirely in French.
Lean Six Sigma
Certification in Lean Six Sigma Yellow Belt (ICYB).
Principles of UX/UI Design
Certification in Principles of UX/UI Design.
University of Strathclyde
Integrated Master Programme in International Business and Modern Languages, graduated with distinction, majoring in Business, Marketing with Languages. Obtained C1-level certificates in French and Spanish.