Golla Rambabu

Looking for a job

Customer Support Engineer

DevOps Engineer focused on AWS deployments, with a Jenkins pipeline securing a Zomato clone using SonarQube and Trivy.

IndiaCustomer Support Engineer at Fourth Dimension Technologies Pvt Ltd

About

I’m focused on building my career as a DevOps Engineer, drawing on experience in infrastructure support, cloud administration, and DevOps practices. In my projects, I containerized a Prime Video–style application with Docker and deployed it on a K3s Kubernetes cluster. For a Zomato clone, I deployed the application on AWS EC2 and built a Jenkins pipeline to automate build, test, and deployment stages. I integrated SonarQube, Trivy, and OWASP security checks into the workflow. At Fourth Dimension Technologies Pvt Ltd, where I currently work as a Customer Support Engineer for CAMS, I administer Windows Server environments and manage patch deployment and endpoint security. I also configure secure remote access and maintain Linux and file-sharing services. Earlier, as a Technical Support Engineer at Taurus BPO Service for TVS Finance, I supported Windows Server administration, Azure resources, and network services. I hold Microsoft Certified: Azure Fundamentals (AZ-900) and AWS Certified Solutions Architect – Associate certifications.

Experience

Customer Support Engineer
Administered Windows Server 2022 environments, managed asset tracking and patch deployment, and implemented ISMS policies. Configured endpoint security tools and VPN access for secure remote connectivity.
Windows Server 2022Active DirectoryManageEngineSentinelOneKasperskyForcepointIvantiSSHLinuxSAMBANFSSFTPFTPDHCPProxy Server
HR Supporting
Supported new employee onboarding and maintained records in ATS and HRIS platforms. Performed backend tracker management and reporting for HR operations.

Education

Sri Sarathi Institute of Engineering and Technology
Pursued a Bachelor of Technology in Engineering from Sri Sarathi Institute of Engineering and Technology, affiliated with JNTUK, from 2021 to 2024.
Pursued a Bachelor of Technology in Engineering from Sri Sarathi Institute of Engineering and Technology, affiliated with JNTUK, from 2021 to 2024.
Nuzvid Polytechnic College
Completed a Diploma in Engineering from Nuzvid Polytechnic College, Nuzvid, from 2014 to 2017.
Completed a Diploma in Engineering from Nuzvid Polytechnic College, Nuzvid, from 2014 to 2017.

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About

Experience

Customer Support Engineer

Administered Windows Server 2022 environments, managed asset tracking and patch deployment, and implemented ISMS policies. Configured endpoint security tools and VPN access for secure remote connectivity.

Windows Server 2022Active DirectoryManageEngineSentinelOneKasperskyForcepointIvantiSSHLinuxSAMBANFSSFTPFTPDHCPProxy Server

HR Supporting

Supported new employee onboarding and maintained records in ATS and HRIS platforms. Performed backend tracker management and reporting for HR operations.

Education

Sri Sarathi Institute of Engineering and Technology

Pursued a Bachelor of Technology in Engineering from Sri Sarathi Institute of Engineering and Technology, affiliated with JNTUK, from 2021 to 2024.

Nuzvid Polytechnic College

Completed a Diploma in Engineering from Nuzvid Polytechnic College, Nuzvid, from 2014 to 2017.