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Front Desk Officer
Customer Support Representative focused on fast, friendly live chat and complaint resolution to improve customer satisfaction.
NigeriaFront Desk Officer at DIS Apartments
Provided email and chat support and assisted guests with enquiries. Managed reservations and customer requests, and resolved complaints via phone and WhatsApp.
Email SupportComplaint ResolutionWritten CommunicationFront Desk OperationsReservations ManagementPhone Support
Responded to customer enquiries professionally and assisted customers with product information and requests. Resolved complaints and followed up to maintain customer relationships.
Complaint ResolutionFollow upCustomer Relationship ManagementAttention To DetailTeamworkFast Learner
Welcomed guests and provided professional assistance. Managed reservations, bookings, and customer enquiries, handled guest complaints, and maintained accurate customer records.
Front Desk OperationsReservations ManagementBookingComplaint Handling
Assisted customers with orders and enquiries and responded to complaints professionally. Provided customer support to ensure satisfaction.
Customer SupportORDERSComplaint ResolutionCustomer Satisfaction
Prepared continental meals according to company standards. Maintained food hygiene and safety practices and worked effectively with team members.
Food HygieneFood SafetyTeamwork
Assisted with food preparation and event services and served customers professionally during events. Maintained cleanliness and hygiene standards.
Food PreparationEvent ServicesCustomer Service
Completed a Customer Service Certification program from Clarion College of Business and Technology.
Earned a National Diploma (ND) in Catering Management & Hospitality from Auchi Polytechnic.
Profile sourced from Himalayas.