Koby Kamau

Remote business operations and customer success with a company that hires internationally. I work best where I'm trusted to solve a problem rather than escalate it. Most of the systems I've built came out of noticing that the same problem kept arriving, then going after the cause instead of the symptom. Open to full-time or contract, and interested in places where responsibility can grow. I'm an operations coordinator in Nairobi with 10+ years of experience across construction, interiors, retail, and education. The thread running through all of it is that I build the systems people then work from, rather than absorbing the repeat work myself. At Berkshire Investments, I run several commercial fit-out projects at once, $15,000 to $80,000 each, from brief through handover, at a 98% on-time record. I built the projects hub in ClickUp and Notion that the directors, contractors and designers now work from. I check every supplier invoice against the original quotation and renegotiate on bulk and repeat purchasing to hold 10 to 15% on materials. I also handle staff and supplier offboarding end to end, including the conversation itself, final dues with the accountant, handover cover, and the recommendation letter. Before that, I inherited a support desk running 48-hour response delays. I rebuilt the HubSpot database, implemented Zendesk and closed 80% of tickets a month. Then I worked with sales, production, IT and logistics to build a live order dashboard so customers could see where their order was, and repeat questions fell by almost half. That's the part of this work I actually care about, fixing why people are asking rather than answering them faster. I'm looking for remote operations, customer success or business operations work with a company that hires globally. I'm at UTC+3 and can work Eastern Time hours, with fibre, backup data and UPS power at home. Kenyan citizen. Valid driver's licence. English and Kiswahili, both native.