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G'rallsyah Jatra K Z
Looking for a jobCustomer Service Chat Buyer
Information Systems student who developed a web reservation system with a multi-step booking form and handled customer support at Shopee.
IndonesiaCustomer Service Chat Buyer at Shopee
About
I developed a web reservation system with a multi-step booking form as my final project, using the Waterfall method to support structured reservation records and management.
At Shopee, I handled more than 50 customer chat interactions per day, managing up to three conversations simultaneously while following company SOPs. I also worked as an SEO Specialist Intern at Incubator Human Management, researching search intent and optimizing website content.
Experience
Customer Service Chat Buyer
Handled over 50 customer interactions per day via chat with professional written communication. Managed up to 3 concurrent conversations while maintaining response quality and SOP compliance.
Customer SupportWritten CommunicationProblem SolvingMultitaskingSOP ComplianceAnalytical Thinking
SEO Specialist Intern
Conducted keyword research based on search intent to support content strategy and organic traffic growth. Optimized website content through on-page SEO techniques and analyzed competitors and audience behavior.
SEOKeyword ResearchOn Page SEOContent OptimizationCompetitive Analysis
Education
Universitas Terbuka
Pursuing a Bachelor's degree in Information Systems through the RPL pathway, ongoing since 2026.
Pursuing a Bachelor's degree in Information Systems through the RPL pathway, ongoing since 2026.
RevoU
Completed the Mini Bootcamp for Software Engineer in 2025.
Completed the Mini Bootcamp for Software Engineer in 2025.
Trust Training Partners
Completed the Applied Microsoft Office certification in 2025.
Completed the Applied Microsoft Office certification in 2025.
RevoU
Completed the Mini Bootcamp for Digital Marketing in 2025.
Completed the Mini Bootcamp for Digital Marketing in 2025.
Digital Skola
Completed the SEO Bootcamp in 2025.
Completed the SEO Bootcamp in 2025.
STMIK AMIKOM Surakarta
Completed a Diploma III in Management Informatics with a GPA of 3.66, covering web programming, databases, information systems, and computer networks.