Gunay Serkhanbeyli

I’m a detail-oriented customer service and operations professional with 5+ years of combined experience across client registration, financial processing, withdrawals, and front-line support. I’m known for consistently high customer satisfaction ratings, rapid first-contact issue resolution, and zero-discrepancy accuracy when handling financial data. In my current role as a Customer Service Agent at Maverick, I handle a high-volume client base across chat, email, and voice. I resolve 90% of customer issues on first contact, maintain 95%+ positive feedback from customers and supervisors, and was selected as “Employee of the Month” on a recurring bi-monthly basis. Previously, as a Withdrawal Specialist at Maverick, I reviewed, verified, and processed withdrawal requests in line with internal risk and KYC policies. I coordinated with finance and compliance teams to investigate flagged transactions and resolve discrepancies within SLA, while sustaining 100% accuracy during peak-volume periods. My background also includes Finance Clerk and Registration Specialist experience, where I supported daily financial operations (invoice processing and reconciliation) and contributed to a year-end internal audit completed with zero discrepancies. I also onboarded new customers by verifying documentation, completing KYC checks, and streamlining onboarding workflow steps to reduce handling time.