Gwynn Russo

Experience

1. RCM Client Account Manager

   Serve as primary RCM point of contact for 9 multi-provider clients, monitoring KPIs, SLAs, AR aging, and denial trends. Lead issue resolution, collaborate with operations and technology teams, and deliver business reviews.

   Customer Relationship ManagementKPI MonitoringSLA GovernanceAR AgingDenial ManagementRoot Cause AnalysisBusiness ReviewsAutomationOnboardingTraining

2. RCM Consultant

   Contracted with physicians and practice owners to stabilize financial performance, improve KPIs, and implement compliant RCM workflows. Conducted AR workdowns, denial audits, and financial analysis.

   Revenue Cycle ManagementWorkbacksDenials ManagementFinancial AnalysisClean Claim SubmissionPayment PostingCompliance DocumentationTraining

3. RCM Client Manager

   Managed revenue cycle operations for 13+ diverse medical practices, serving as primary client contact. Oversaw claims submission, denials, credentialing, and led offshore billing teams.

   Revenue Cycle ManagementCustomer Relationship ManagementClaims SubmissionDenial ManagementCredentialingOffshore LeadershipFinancial ReportingOnboardingCoding OversightAR Health

4. RCM Manager

   Oversaw full revenue cycle operations for a growing practice, implementing billing systems and coding standards. Increased practice revenue from $15K monthly to over $1M annually within one year.

   Revenue Cycle ManagementBilling SystemsCoding StandardsAR ManagementDenial ManagementAppealsPatient BillingFinancial ReconciliationsKPI ReviewsProcess Improvement

5. RCM Specialist

   Established billing systems for a new multispecialty practice, processed and coded daily claims, and reduced unpaid claim aging through proactive follow-up and denial resolution.

   Medical BillingCodingClaim SubmissionPayment ReconciliationDenial ResolutionTrainingRevenue Cycle Reporting

6. RCM Specialist

   Managed daily billing operations, claim submission, payment posting, and account reconciliation. Implemented billing protocols to streamline workflows and improve efficiency.

   Medical BillingClaim SubmissionPayment PostingAccount ReconciliationPatient BillingWorkflow ImprovementCorporate TrainerSupervision