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Hajar Jt
Looking for a jobCall Center Manager
Executive assistant supporting operations at DS Fitness / Burn Boot Camp, coordinating member support and onboarding across multiple US fitness locations.
MoroccoCall Center Manager at Sungrade Solar
About
At DS Fitness / Burn Boot Camp, I supported business ownership and operations leadership across multiple US fitness locations. I coordinated administrative priorities, managed shared inboxes and member inquiries, and handled onboarding and hiring administration.
At Sungrade Solar, I progressed from Customer Service Agent to Call Center Manager, supporting agents and coordinating daily workflows. I also worked as a Sales Agent at Aspen Renewables, engaging prospective solar customers and following up on leads.
Experience
Call Center Manager
Promoted from Customer Service Agent to Call Center Manager. Supervised call center workflows and supported agents in handling customer inquiries, follow-ups, and service issues.
Call Center ManagementTeam CoordinationCustomer ServiceQuality monitoringOperations
Executive Assistant / Operations Support
Supported business ownership and operations leadership across multiple US fitness locations, coordinating administrative priorities and day-to-day communications. Managed shared inboxes, membership cancellations, payment follow-ups, and member inquiries.
Executive SupportOperationsInbox ManagementMember RetentionReportingOnboarding ManagementCommunication Skills
Education
Ibn Zohr University
PhD Researcher in Translation and Artificial Intelligence, currently in the second year of study.
Cadi Ayyad University
Master's degree in Translation Studies from Cadi Ayyad University.
Ibn Zohr University
Bachelor's degree in English Studies from Ibn Zohr University.