Loading profile…
Loading profile…
English and Computer Science Teacher
Team supervisor at Concur / SAP Concur who coordinated TripIt quality and processes across an international team.
CzechiaEnglish and Computer Science Teacher at Podkrušnohorské Gymnázium, 15 and 18th Primary School, Most
Taught English and computer science at a secondary school and primary school, focusing on student development and learning outcomes.
Managed diverse initiatives supporting non-profit organizations, including project management, building digital skills, and coordinating volunteer activities. Communicated with stakeholders and organized internal activities to enhance employee experience.
Project ManagementDigital SkillsVolunteer coordinationStakeholder CommunicationEvent Organization
Led and supported a small team in a dynamic international environment, coordinating daily work, quality oversight, and process consistency for the TripIt application. Trained new team members and handled sensitive data with documentation and process monitoring.
Linux
Master's degree in English Language and Literature from the Faculty of Education, Department of English Studies.
Certification in interpreting in a court context.
Studied at the Faculty of Education, Department of Czech and English Studies.
General secondary school education with a leaving examination.
Managed internal requests for access to a wide range of applications, communicating with employees and approvers. Trained new employees and improved internal documentation and operating procedures.
Active DirectoryExchange Management ConsoleCitrixServiceNowMS ToolsAmadeusSabreWorldspanSynAppsEureka Right NowExpertsBusiness ObjectsMerchantPointEXPESOZeusFax2MailWEX ReloTD BankCruiseDeskTravelhookExactTargetScore
Coached and supported service desk staff in their day-to-day work, provided quality assessments and constructive feedback, and trained new colleagues. Handled escalations and supported communication between teams worldwide.
Microsoft OfficeWindows XPActive DirectorySM9CitrixRemote AccessRSABES5
Provided customer support for the Celesio Service Desk, resolving requests efficiently while maintaining professional communication. Supported teamwork and knowledge sharing, and served as Training Coordinator and Trainer.
Customer SupportCommunication SkillsTrainingTeamworkKnowledge Sharing
Provided consecutive, liaison, and simultaneous interpreting in judicial, healthcare, and social service sectors, delivering sensitive communication with accuracy and discretion.
InterpretingConsecutive InterpretingLiaison InterpretingSimultaneous InterpretingCzechEnglish
Managed client relationships and provided individual support, with professional communication and organization of meetings and administrative tasks.
Customer Relationship ManagementCommunication SkillsMeeting OrganizationAdministrative Support
Profile sourced from Himalayas.