Hansel Dolor

Open to opportunities

Office 365 IT Engineer

I’m a remote IT engineer delivering L1/L2 support, Office 365 administration, and secure cloud connectivity.

PhilippinesOffice 365 IT Engineer at Zeno IT

About

I’m an IT engineer focused on delivering reliable, customer-first support across Windows, macOS, and Linux. I combine hands-on troubleshooting with strong service-desk discipline, providing L1/L2 help, user onboarding/offboarding, and clear technical documentation to keep teams moving. In my recent remote MSP work, I handle Office 365 administration, VPN setup, and end-to-end support for hardware and software issues. I’ve supported migrations from local exchange to cloud-based Office 365, and I’ve worked within an ISO-27001:2022 environment—prioritizing security, process, and continuity. Previously, I delivered remote support for mid-market solutions, resolving complex incidents across Citrix, Microsoft Exchange/Outlook, virtualization, and networking. I also bring strong systems administration experience—covering Active Directory, Azure-related training, Windows Server management (including Hyper-V and RDS), backups and restore workflows, and ongoing operational health checks.

Experience

Office 365 IT Engineer
Provided L1/L2 help-desk support and Office 365 administration, including user onboarding/offboarding and troubleshooting Windows/macOS and networking issues for an ISO-27001 managed IT services provider.
AzureOffice 365Microsoft IntuneConnectWise Manage
IT Consultant - Remote
Delivered remote phone/email/help-desk support by resolving complex hardware/software incidents and managing ticket queues for a client base using Citrix, Microsoft Exchange, and VMware technologies.
CitrixVMWareWindows TroubleshootingQueue Ticket SupportPrinters and LAN Connectivity
IT Consultant - In-House
Administered Active Directory and Office 365, providing user access support and technical troubleshooting for Windows and macOS while handling backups/restores, workstations deployment, and mobile email setup.

Education

Ateneo de Davao University
Earned a Bachelor of Science in Electronics & Communications Engineering at Ateneo de Davao University (2001–2007). Licensed Electronics Engineer (board exam, November 2007).
Earned a Bachelor of Science in Electronics & Communications Engineering at Ateneo de Davao University (2001–2007). Licensed Electronics Engineer (board exam, November 2007).

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About

Experience

Office 365 IT Engineer

Provided L1/L2 help-desk support and Office 365 administration, including user onboarding/offboarding and troubleshooting Windows/macOS and networking issues for an ISO-27001 managed IT services provider.

AzureOffice 365Microsoft IntuneConnectWise Manage

IT Consultant - Remote

Delivered remote phone/email/help-desk support by resolving complex hardware/software incidents and managing ticket queues for a client base using Citrix, Microsoft Exchange, and VMware technologies.

CitrixVMWareWindows TroubleshootingQueue Ticket SupportPrinters and LAN Connectivity

IT Consultant - In-House

Administered Active Directory and Office 365, providing user access support and technical troubleshooting for Windows and macOS while handling backups/restores, workstations deployment, and mobile email setup.

Education

Ateneo de Davao University

Earned a Bachelor of Science in Electronics & Communications Engineering at Ateneo de Davao University (2001–2007). Licensed Electronics Engineer (board exam, November 2007).