Happiness Ogbodo

I’m a results-oriented Customer Success professional with 3+ years of combined experience across Customer Success, Sales Development, and Account Management in B2B and B2C environments. I built a strong outbound sales foundation—pipeline generation, lead qualification, BANT screening, objection handling, and appointment setting—and apply that same commercial discipline to post-sale onboarding, health monitoring, at-risk intervention, and renewal management. I manage multi-account portfolios and keep customers moving forward using Gainsight, HubSpot, Salesforce, GoHighLevel, and Apollo. I focus on customer portfolio management and account health monitoring to prevent churn, improve time-to-value, and drive renewals, upsell, and expansion revenue support through proactive check-ins and retention strategy. I’m proud of measurable outcomes: a 30% cold outbound-to-booked meeting conversion rate, 500+ customer and prospect accounts managed, and 100% SLA compliance across client communication. I also delivered 70% improvement in CRM workflow efficiency and reduced research and admin time by 40% through automation, freeing more time for customer engagement. I bring cross-functional energy across Sales, Support, and Product teams, supporting sales-to-CSM handoffs with full context continuity. Whether I’m preparing executive business reviews (EBRs), creating SOPs and knowledge bases, or running remote, async operations across time zones, I’m consistent, self-directed, and outcome-driven—always aiming for better customer experience and stronger pipeline-to-retention alignment.