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Customer Project Manager
Customer Project Manager at LanguageLine Solution managing complex corporate and public-sector projects and improving project processes.
IndiaCustomer Project Manager at LanguageLine Solution
Managing complex projects for corporate and public-sector clients, ensuring quality delivery on time and in budget. Monitoring project progress, preparing reports, and liaising with stakeholders to drive accounts forward.
Project ManagementKPI TrackingRisk ManagementStakeholder ManagementCustomer ServiceISO proceduresNegotiationProcess Improvement
Managing complex projects for corporate and public-sector clients, ensuring quality delivery on time and in budget. Monitoring project progress, preparing reports, and liaising with stakeholders to drive accounts forward.
Project ManagementKPI TrackingRisk ManagementSupplier Negotiation
Completed an Executive MBA in Production Management in June 2012.
Completed an Executive MBA in Production Management in June 2012.
Completed an Executive MBA in Production Management in June 2012.
Completed an Executive MBA in Production Management in June 2012.
Completed a Bachelor of Commerce degree in March 2004.
Completed a Bachelor of Commerce degree in March 2004.
Completed a Bachelor of Commerce in March 2004.
Completed a Bachelor of Commerce in March 2004.
Managed translation projects to ensure client retention and satisfaction. Led project teams, compiled estimates, and monitored financials to achieve profitability targets.
Project ManagementTranslation ManagementMicrosoft ProjectBudgetingClient CommunicationRisk AssessmentTeam LeadershipTMSEmpowerCSS
Managed translation projects to ensure client retention and satisfaction, delivering projects to targeted profitability. Led project teams, compiled estimates, and monitored financials.
Project ManagementTranslation ManagementMicrosoft ProjectBudgetingClient CommunicationRisk AssessmentTeam Leadership
Consulted customers on SDL products, provided demonstrations, and supported sales representatives. Conducted webinars and reported directly to the Regional Sales Manager.
SDL TradosGroupShareRWS Language CloudSDL PassoloSales ConsultingProduct DemonstrationsCustomer TrainingWebinars
Consulted customers on SDL products, provided demonstrations, and helped sales representatives onboard new customers. Reported directly to the Regional Sales Manager on monthly activity.
SDL TradosGroupShareRWS Language CloudSDL PassoloSales ConsultingProduct DemonstrationsWebinars
Managed a team of 10 members, handled escalations, and provided training on SDL tools. Conducted status meetings and prepared progress reports.
Localization EngineeringCAT ToolsTeam ManagementTrainingISO AuditingRoot Cause AnalysisProject AllocationClient Communication
Managed a team of 10 members, handled escalations, and provided training on SDL tools. Conducted status meetings and prepared progress reports.
Localization EngineeringCAT ToolsTeam ManagementTrainingISO AuditingRoot Cause Analysis
Led a team of 15 members, ensuring project delivery within SLA and quality standards. Managed shift schedules, communicated with clients, and maintained productivity trackers.
Team LeadershipSLA ManagementQuality AssuranceShift ManagementClient CoordinationProductivity Tracking
Led a team of 15 members, ensuring projects were delivered within SLA timeframes and quality standards. Managed shift schedules and maintained productivity trackers.
Team LeadershipSLA ManagementQuality AssuranceShift ManagementClient CoordinationProductivity Tracking
Profile sourced from Himalayas.